Technical Support Engineer

Interested?

If yes, please contact us through one of the following methods:

Email your letter and resume to resumes@livewiremobile.com

Fax it to +1 978 742-6965 (no unsolicited advertisements)

Also, please include the title of the position for which you are applying in the subject line of your email. If you do not see a position that is appropriate for your background and career goals, we invite you to email us a letter of interest with your resume Hands and include the specific job function you are seeking in the subject line.

LiveWire Mobile is an equal opportunity employer.

Department

Technical Services

Location

Montreal, Quebec

Description

As a Technical Support Engineer, this individual will be part of the Technical Support team based in Montreal. The candidate will be responsible for providing the technical support required by customers for our suite of products, including ringback tone, full-track music, ringtone and video services, as well as integrated store fronts.

In this role, the engineer will share responsibilities with the other members of the team to provide offsite and onsite technical support including the following:

Offsite services, from LWM office in Montreal:

Tier 2 and Tier 3 type problem resolution utilizing the necessary database and phone support to ensure accurate and timely trouble resolution. The technical support engineer will analyze, document and resolve hardware and complex software problems.
Ensuring that issues are properly identified in the field and working in the lab to duplicate problems when possible for resolution.
This individual may also be required to provide technical support for lab trials and ensure successful lab entry and exit results. In this role the engineer may be called upon to provide onsite support depending on the nature of the issue that needs to be resolved.

Potential Onsite services, at customer premises

Hardware Installation of LWM systems at telecom operators
Software installation, commissioning and acceptance testing
Delivery of technical training to customers and/or technology partners
Onsite technical support

To accommodate the needs of our international customers, members of the Technical Support team are required to participate in rotating schedules to provide support until midnight ET. On-call support will also be required (approx. 1 week per month).

Requirements

Telecommunications or Electrical Engineering degree or equivalent
2-4 years experience in a Telecommunications Technical Support environment
Work experience in Digital telephony protocols (SS7), IP protocols (TCP/IP, SIP)
Proven Windows, Linux, Unix Shell, Solaris OS and debugging skills
Proven customer interfacing skills
Working knowledge with relational databases (ex. MySQL)
Working knowledge with J2EE Application Server and Web Servers (JBoss, Apache, Tomcat)
Unix shell and Perl scripting experience
Java programming experience is desirable
Willingness and ability to quickly learn products and new tools
Fluent in spoken and written English
Occasional travel to customer premises in US and Europe may be required
Applicant must be authorized to work for any employer in Canada